Policies

WARNING: Proposition 65 Compliance Statement

Some products sold on this website contain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.


Return Policy

At Maier, we stand behind all of the products we represent but do recognize that at times there may be a need to return merchandise. Since our fulfillment process is done by hand, please be certain that your order is 100% accurate to avoid disappointment. If you have questions about form, finish, look, etc please contact us directly.  Keep in mind these products are ALL hand made and not done in a mass production facility; colors differ in leathers, and stitching varies a bit from item to item.  In some cases the Urethane coating may need to be buffed to a shine, this is normal.  We want you to be completely satisfied, contact us with any questions.

Please Note: Our offerings have been specially hand made to enhance the particular characteristics of each material used. Therefore, uniformity while comparing different pieces may not exist.

All returns must be pre-authorized by Maier and within 20 days after delivery receipt. A Return Authorization Number will be provided to you along with procedures on how to complete the return process. All returns must be in their original condition and in its original packaging/container. Shipping costs on all returns will be the responsibility of the customer. A restocking fee of up to 25% may be applied. Products may not be returned once they have been used.

Error in Shipping / Damaged Goods
If there is an error in shipment or the shipment was received damaged, please notify us within 24 hours of delivery receipt. When you receive your shipment, please check all boxes for damage before opening them. If there is evidence of tampering or damage, please refuse the shipment or open the box with the shipper present in the case that anything needs to be returned and a claim filed. Keep all original containers and all packing materials for the return shipment if you do not refuse delivery.

Defective Goods
In the rare instance that you receive a defective product, please contact us immediately. You may return items within five (5) business days from delivery receipt, but not thereafter, provided the item(s) is unused or unworn and with its original packaging. Any product returned that is not deemed defective will be subject to a restocking fee of up to 25%.

Price Protection
In the instance that an item has been discounted within seven (7) days following original purchase, Maier will honor the discounted pricing by providing an in-store credit that may be used towards your next purchase.

Refunds
Refunds will only be allowed when a replacement item is out of stock or has been discontinued. All refunds must be pre-authorized by ‘Maier’. Shipping costs on all refunds will be the responsibility of the customer.


Privacy Policy

At Maier, your privacy is very important to us. To better protect this privacy we provide this notice explaining how your information is collected, used and options available to protect your rights to privacy.

How Information is Collected
Information is collected in one of two ways;
1) Placing an order
2) Submitting a comment or question via our contact form

Placing an Order
When placing an order, you will be asked to provide your name, billing address, phone number and email address. If your shipping address differs from your billing address, you will also be asked to provide this.

How Your Information is Used
Information collected when completing the contact form will only be used for those purposes and will never be used for any other reason.

Placing an order
Maier uses the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

In addition, we use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We use email addresses to answer any emails we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

Talk to Us
Information you submit on our website when completing the contact form will only be used to respond to your question.

Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy and ensure the correct use of information, maier has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How to Contact Us
Should you have other questions or concerns about these privacy policies, please send us a message using our contact form.